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“We faced a lot of challenges. In the end, though, our competitor
couldn’t provide the kind of service, reliability, longevity
and repair options that Cat machines are known for. I am
happy to help win back the business and their trust.”
Ibrahim Abeeb, Product Support Sales Representative
(PSSR) for Cat dealer Mantrac

pieces of equipment with support from Mantrac
engineers and the Caterpillar Support Program.

“It puts a smile on my face knowing we showed a
valuable customer that we could rebuild their Cat
machines for less than maintaining the new machines
they were buying,” says Ibrahim. “For me, being a
Mantrac PSSR goes beyond pricing and cost. It’s also
about perseverance and the solutions and support we
can give our customers. We faced a lot of challenges.
In the end, though, our competitor couldn’t provide
the kind of service, reliability, longevity and repair
options that Cat machines are known for. I am happy
to help win back the business and their trust.” n
Additional details at: www.cat.com