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Dear Reader,

                                 Right now, the world is facing unprecedented   Perhaps the biggest recent challenge has
                                 challenges from the coronavirus pandemic.   been the change in working practices – homes
                                 Much of this issue shows how we’re working   are becoming offices, close-knit teams are
                                 with dealers and customers to adapt to this “new   socially distancing and we are doing more
                                 normal”.                               online collaboration to enable our customers to
                                                                        work uninterrupted. As a leader in telematics
                                 We have already learned about one critical   and online equipment management services,
                                 area – the resilience of supply chains against   we are continuing to adjust and make it easier
                                 disruption. In support of this, our Retail Electric   to connect with customers through product
                                 Power Solutions division supplies power to   webinars, virtual Q&As, online training and
                                 the entire food supply chain range, including   much more. The article about the Malaga
                                 everything from agriculture to distribution centers   Demonstration and Learning Center highlights
                                 and supermarkets.                      those efforts.

                                 In this issue, we cover projects in food   I hope you enjoy this second edition of Cat
                                 production and distribution in two countries. In   Magazine for 2020 and learn about our steadfast
                                 Lebanon, Cat  generators are vital to production   commitment to our customers. As we build
                                           ®
                                 at Hawa Chicken. In fact, in some locations   new ways to work, I am confident we will come
                                 they are the only source of electricity. And,   out of this stronger and continue to grow.
                                 for Jerónimo Martins, Portugal’s biggest food
                                 distribution company, two new C18 Power   Neil Smith,
                                 Density generator sets provide backup power.   Sales Manager Electric Power Retail






     WHAT INSPIRES OUR
    Contributors






















       Oscar Oliveira,           Tom McCubbin,             Sabine Kirmair, Zeppelin   George Chami, M.
       STET, SA                  Caterpillar               Rental GmbH               Ezzat Jallad & Fils

       Oscar joined STET Portugal   Before coming to Caterpillar,   At Zeppelin Rental, Sabine is   After earning a degree in
       in 1996 as a Diesel Gensets   Tom worked at a competitor’s   a Junior Press Officer with the   computer science George
       Salesman. In 1999, he took on   dealership as Construction   PR & Communication team.   decided to take a new direction
       the challenge of developing   Salesman for Scotland. Today,   In addition to construction   and joined Cat dealer M.
       the natural gas segment   he is a Senior Sales Support   equipment, Zeppelin Rental   Ezzat Jallad & Fils in 2013
       as a Sales and Customer   Specialist for Caterpillar in the   also offers customers temporary   as a Product Support Sales
       Manager. Oscar became Power   UK, which covers small wheel   infrastructure and construction   Representative (PSSR). Since
       Solutions Product Manager   loader, compact track loaders   logistics solutions. Sabine can   2018 George is now a Senior
       in 2006 and is responsible for   and skid steer loaders for EAME   no longer walk past construction   PSSR and covers north Lebanon.
       stock management, pricing,   and Eurasia. Tom has been with   sites without checking to see if   George’s hobbies are basketball,
       product consistency and   Caterpillar for about 1.5 years and   Zeppelin Rental is represented. In   swimming and diving. He also
       technical solutions support.   his hobbies include helping on the   her free time, she enjoys cycling   enjoys traveling and spending
       He enjoys traveling and   family farm and playing rugby.  on her racing bike and spending   time with his two boys.
       spending time with his wife,                        time with friends and family.
       two daughters and friends.



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