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CERTIFICATION
BEST-IN-CLASS TRAINING

FOR TOP-RANKING

TECHNICIANS

Caterpillar has awarded the TCDP-A (Technician Career Development Program) certification to the
JA Delmas training organization. This label rewards the excellence of the technical training delivered by
A WORD FROM the dealer. A genuine guarantee of quality for its customers.
PIERRE FONKENELL
JAD Academy
Director

“Our technicians’ jobs are
in constant evolution. The
technologies used in our Education is one of the major challenges that Africa is currently facing. JA Delmas demonstrated its under-
machines are evermore standing of the importance of this issue when it opened its Regional Technical Training Center in Abidjan
advanced. While the basics several decades ago. The JAD Academy, which covers the entire learning curve of the Network’s employees,
are still mechanical, we now was also inaugurated in Abidjan in 2019. Much more than just a training center, this global approach offers the
have to service multi-tech- best available training to the JA Delmas technicians and their customers in West Africa.
nology machines that include
electronics, electricity and
data acquisition. These tech- CUSTOMER BENEFITS, ON-SITE TRAINING
nologies are all combined to Customers automatically benefit from the excellent
boost the efficiency of our quality of the training of our instructors. “For our
machines. Therefore, it is customers, this is a guarantee that our processes
essential to regularly refresh have been approved by Caterpillar and that we are
the skills of our technicians,” in a position to deliver quality training to them.”
explains Pierre Fonkenell,
Director of the JAD Academy. The customers of the JA Delmas Network can
choose from the selection of courses in the train-
ing catalog and register their technicians for
the modules on offer in Abidjan, Ouagadou-
A COMPLETE PROGRAM gou, Bamako, Dakar and, soon, Nouakchott.
What could be more
natural than a TCDP- “We also work with our Customers on specific
A certification for JA training courses when we deliver new equipment,
Delmas? “The goal or on more general training courses that form a
of this program is to part of the multi-year skills development plans
make sure that our for their technicians. We intend to develop this
You will find below the training organiza- aspect of our activity. Our ambition is to offer bet-
links to discover our tion ticks all the boxes: the number of instructors, ter support to our Customers and to intervene at
training program: the technical resources and tools, the teaching an earlier stage,” reveals Pierre Fonkenell, be-
methods, on-the-job training with tutors, a 5-year fore mentioning the example of Bissa Gold.
plan to meet future needs, consideration of cus-
tomer feedback, etc. We launched this initiative Thanks to this certification, JA Delmas has
almost 10 years ago, but the certification has made consolidated its position as a reference dealer.
our approach more formal,” explains the director.

24 Cat Magazine

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